Families are Yelping about Nursing Homes!
Yelp, the company that publishes crowd-sourced reviews about local businesses, restaurants, and shopping, is now evaluating nursing homes.
Yelp has created a Health and Medical category that adds factual data on nursing home facilities to its review pages. The new category includes information on fines a nursing home might pay for serious deficiencies and other information on poor performance. This is in addition to comments by users who wish to share their personal attitudes and experiences about different facilities.
This is welcome news for families looking for good nursing home facilities. Until recently the most reliable source of nursing homes information has been Medicare’s Nursing Home Compare website. This website rates nursing homes on a five star scale, with a one star being the lowest rating and five stars the highest. The website rates individual nursing homes on such factors as quality care, staffing levels, and health inspections. Unfortunately in 2014 the New York Times revealed that many of the ratings were skewed due to the nursing homes rating themselves. For more information on this story, click here.
Yelp’s foray into the healthcare category offers families another resource for evaluating nursing homes. ProPublica, a nonprofit news organization known for its investigative reporting is providing the information. They are accessing the Center for Medicare and Medicaid Services’ quarterly data on15,000 nursing homes for their evaluations.
Now families can log onto Yelp, type in the name of a nursing home in the FIND section, then indicate the area they want searched—and read the results.
Log on to the site, check out the new information and l send me your opinions. Is the information accurate? Helpful? Unclear?
Your findings will help other families understand the pluses and minuses of this new service.